Refund Policy

Effective Date: Feb 03, 2026

We want you to be completely satisfied with our tools.

1. 14-Day Money-Back Guarantee

We stand behind our product. In compliance with consumer protection standards and Paddle's refund policy, we offer a full refund within 14 days of your initial purchase.

If you are not satisfied with the software for any reason, or if it does not work on your specific hardware setup, you may request a refund within this period.

How to request: Simply contact our support team at support@poe2crafter.com with your order details. Refunds are processed by our Merchant of Record, Paddle.

2. Subscription Cancellation

You may cancel your subscription at any time.

If you cancel after the initial 14-day period, your subscription will continue until the end of the current billing cycle, and will not renew thereafter.
You will retain full access to premium features until your paid term expires.

3. Managing Your Subscription

You can manage or cancel your subscription directly through our payment provider's (Paddle) secure portal (link provided in your purchase email), or via the "Dashboard" section on our website.

4. Technical Issues?

Before requesting a refund, we encourage you to contact us if you are experiencing technical difficulties. Our team is happy to assist you in configuring the tool to work correctly on your system.

5. Contact Us

For refund requests or support inquiries, please email:

support@poe2crafter.com